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Terms and Conditions

This statement was last updated on 1 January 2025.

 

Welcome to WellPulse. By accessing or using our website, mobile applications, and related services (collectively, “Services”), you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our platform.

1. Introduction & Acceptance

  • Scope: These Terms govern your use of WellPulse’s Services.

  • Agreement: By registering or using our Services, you agree to comply with these Terms and any future modifications.

2. Services Provided

  • Mental Wellness Support: WellPulse offers science-backed mental wellness assessments—including pre-screening tests, extended screenings, personalized insights, and referrals to licensed mental health professionals.

  • Credit-Based System: Our platform operates on a credit system; credits are purchased to access various services.

  • Disclaimer: The assessments and tools provided are for informational purposes only and do not substitute for professional diagnosis or treatment.

3. User Responsibilities & Account Management

  • Registration: You must provide accurate and complete information during sign-up.

  • Appropriate Use: You agree to use the platform for lawful purposes only and not to engage in activities that could harm WellPulse or its users.

  • Age Requirement: Users must be at least 18 years old or have parental/guardian consent.

4. User Roles & Specific Terms

A. For Individuals

B. For Mental Health Professionals

C. For Corporations & Organizations

5. Credit Purchase, Management, and Return Policy

Credit Purchase

6. Privacy and Data Protection

  • Data Collection: We collect personal and assessment data as described in our Privacy Policy. By using our Services, you consent to our data practices.

  • Security Measures: We employ industry-standard security measures to protect your data; however, no system is entirely immune to breaches.

  • User Rights: You have the right to access, correct, or request deletion of your personal data in accordance with applicable laws.

7. Disclaimers and Limitation of Liability

  • No Medical Advice: The content and assessments provided are for informational purposes only and do not replace professional medical or psychological advice.

  • Emergency Disclaimer: In the event of a mental health crisis, please immediately contact local emergency services.

  • Limitation of Liability: To the fullest extent permitted by law, WellPulse, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our Services.

  • Third-Party Links: We may include links to third-party websites; however, we are not responsible for the content or practices of these external sites.

8. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by the laws of Malaysia.

  • Dispute Resolution: Any disputes arising from these Terms will first be attempted to be resolved through negotiation. If unresolved, disputes will be submitted to arbitration or legal proceedings as required by applicable law.

9. Changes to the Terms

  • Modifications: WellPulse reserves the right to update or modify these Terms at any time. Significant changes will be communicated via our platform or email.

  • Continued Use: Your continued use of our Services following any modifications constitutes acceptance of the updated Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: hi@well-pulse.com
Phone: +60 16 770 9097

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